Order tracking
Did you know that by logging into your online account you can now track all your orders yourself?

Master Order Forms
If you do not have access to order online, it would be helpful when you fill in a master order form, if you can highlight the stock items you have ordered and ring the number at the bottom of the page. Our sales order processors can then see at a glance which pages have items ordered on them for easier entry onto our computer systems.

General Order Forms
When completing a General order form it is important to use an item code for each item ordered. Please do not use a range of codes. For example do not write codes 6001-12, but please type each item code on a separate line.

It is important to check you are using the correct codes and that your PACE code matches the score key code. Please make sure the item code matches the description.

Claims & Returns Form

At CEE we are always trying to improve our services.
We are pleased to announce that DPD have now taken over our deliveries. We trust they will keep providing an excellent service to you our customers.

Did you know it is free to order online?
There is a £2.50 charge for telephone and email ordering. Because of the automation of ordering from our website, we can waver the administration charge.

We have a small but strong sales team at CEE. Our aim is to get your order to you as soon as we can. Our orders department can get very busy during peak periods. Please allow extra time for deliveries especially around new school term starts.

Q. Is there any extra charge for placing orders by phone?
A. Yes, we do charge a flat fee of £2.50 for administration for all order processing other than our online cart which is free.

Q. How many paces can we order over the phone?
A. We take up to 10 items maximum on the phone.

Q. What are item codes?
A. Item codes are the codes by which each pace in each subject are identified. They are a unique number pertaining to that particular pace number in that particular subject.

Q. Where would we find item codes for the paces?
A. In the master order form they are on the left hand side of each column under the heading "Code No."

Q. Why should we use item codes when ordering?
A. If the pace number is used as opposed to the item code then customers may receive an incorrect item, especially in subjects such as Social Studies where the pace number is used more than once for different paces i.e., UK Social Studies and American Social Studies and World Geography and World History etc.

Q. Do the students need to do US maths 1048 (item code 6448) as well as UK Maths 46 & 47 (item codes UKM046 & UKM047)?
A. No the student is not required to do US Maths 1048 (item code 6448). The UK maths replaces this item. Both UK Maths 1046 & 1047 do however need to be completed in place of US maths 1048.

Q. Do students need to complete US Maths 1046 & 1047 (item code6446 & 6447) as well as UK Maths 1046 & 1047 (item codes UKM046 &ukM047)?
A. Yes, the UK Maths 1046 &1047 (item codes UKM046 & UKM047) only replaces US Maths 1048 (item code 6448).

Q. Which Social Studies PACES between 8085 and 8096 need to be completed?
A. Although PACES 8085 -8087 and 8094 - 8096 are not accredited by the ICCE, it is recommended that they are done. PACEs 8079 -8084 are US History and these are not required to be done.

Q. What are the different methods that customers may use to pay for their orders?
A. Customers may pay by credit/debit card. They may also pay by bank transfer (please contact office for details.) Customers may send also cheque's or postal orders.

Q. I have some PACES which I ordered in error. May I return these items?
A. We do accept returns but these need to be accompanied by a returns/claims form which must be filled in quoting the invoice number that the item was bought on and the reason for returning. The items must be in pristine condition (contact the office for details).

Q. What is the time limit for returning materials for refund?
A. PACEs are to be returned within six months of purchase and Score keys are to be unused and returned within one month of purchase. Only score keys ordered in error or sent in error will be refunded.

Q. Do I have to pay for my order before I receive it?
A. Yes all orders must be paid for in full before dispatch. It is important you send a cheque or provide your debit or credit card details with the order.

Understanding the Sales Order Process

1. Your order is received by the sales team.
2. One of our sales team then inputs the item codes onto our online system on your behalf.
3. This is checked by another member of the team.
4. The order is sent into the warehouse system to be picked and packed.
5. The picked order is checked by another team member.
6. The picking list is sent back to the sales team to be invoiced.
7. Payment is processed. This can cause a delay if you do not provide us with valid payment details.
8. Your copy of the invoice is sent to our dispatch department.
9. Your order has a final check then is dispatched with either Royal Mail or Parcel line.

If you order online your order will jump straight to process 4. This means you will get your order faster if you use this method.

We would love to help you in any way. Normal working hours are 9am to 5pm, Monday to Friday.

Maranatha House,
Unit 5,
Northford Close, Shrivenham,
SN6 8HL, UK

Email: Sales
Email: Online ordering
Email: Accounts