Q. How many paces can we order over the phone?
A. We take up to 10 items maximum on the phone.
Q. What are the different methods that customers may use to pay for their orders?
A. Customers may pay by credit/debit card. They may also pay by bank transfer (please contact office for details.) Customers may send also cheque's or postal orders (this will cause a delay until payment is received).
Q. I have some PACES which I ordered in error. May I return these items?
A. We do accept returns but these need to be accompanied by a returns/claims form which must be filled in quoting the invoice number that the item was bought on and the reason for returning. The items must be in pristine condition (contact the office for details).
Q. What is the time limit for returning materials for refund?
A. PACEs are to be returned within six months of purchase and Score keys are to be unused and returned within one month of purchase. Only score keys ordered in error or sent in error will be refunded.
Q. Do I have to pay for my order before I receive it?
A. Yes all orders must be paid for in full before dispatch. It is important you send a cheque or provide your debit or credit card details with the order. |
